Solar Dandelion Garden Lights — Set of 10 Stake Lights, Warm White

Free Shipping

Avendae offers free standard shipping within Australia on orders of A$49 or more. A flat shipping fee of A$11.00 applies to orders under A$49.

Processing Time

We start processing your order as soon as it's placed, and you'll get a confirmation email straight away. Please check your order details carefully. Processing times:

• Standard Orders: 1–4 business days.
• Weekend & Public Holiday Orders: Processing starts on the next business day.
• Peak Periods or Holidays: Processing may take longer during busy periods.

Shipping Methods & Delivery Times

Avendae offers the following shipping options:

Standard Shipping

• Estimated Delivery Time: 6–12 business days after dispatch (7–16 business days in total, including processing).
• Cost: Free on orders of A$49 or more; A$11.00 for orders under A$49.

Express Shipping

• Estimated Delivery Time: Prioritised at every stage and usually arrives sooner than standard.
• Cost: A$15.00 flat rate.

Note: Orders are dispatched from our supply partners' fulfilment facilities in Hong Kong and sent by tracked carrier. Final delivery within Australia is usually handled by Australia Post. All delivery estimates include international transit and customs processing.

Shipping Costs

Your shipping cost depends on:

• The shipping method you choose (Standard or Express).
• Your order total (Standard is free from A$49).

Your total shipping cost is shown at checkout before you pay. There are no hidden fees.

Order Tracking

When your order ships, you'll receive an email with:

• A tracking number.
• A link to track your package.
• The carrier's details.

Please allow up to 48 hours for tracking to become active. You can also track your order on our Track Your Order page.

Shipping Delays

We aim to deliver every order on time, but delays can happen because of:

• Stock availability or processing capacity.
• High order volumes during peak seasons.
• Weather, natural disasters or other events outside our control.
• Customs clearance or carrier delays.

If there's a significant delay, we'll let you know. If you need help, contact Avendae Customer Care at hello@avendae.com.au.

Lost or Damaged Packages

Lost Packages

• If your order hasn't arrived within the estimated delivery time, contact us.
• We'll investigate with the carrier. If your order is confirmed lost in transit, we'll send a replacement or give you a full refund, whichever you prefer.

Damaged, Faulty or Incorrect Items

• If your order arrives damaged, faulty or incorrect, contact us within a reasonable time of delivery.
• Send photos of the item and packaging so we can sort it out quickly. We'll arrange a replacement or a full refund, including shipping costs, at no cost to you.

Ownership & Business Details

Avendae is an Australian online lighting store run by a sole trader based in New South Wales.
Business address: 26 Sebastian Cres, Colebee NSW 2761, Australia
Email: hello@avendae.com.au
Phone: +61 406 186 101
Email support is monitored 7 days a week, and we reply within 1–2 business days.

Returns & Exchanges

For approved returns and exchanges only:
Email hello@avendae.com.au within 30 days of delivery with your order number and reason for return. Once approved, we'll email you a prepaid return label, so returns within Australia are free. Please don't send items back without contacting us first, as unapproved returns may not be traceable to your order. Full details are in our Returns & Refunds Policy.

Additional Information

• Delivery Area: We deliver within Australia only and don't ship internationally at this time.
• Customs, Duties & GST: GST is included in your order total where applicable. Orders of A$1,000 or less have no extra import fees on arrival. For orders over A$1,000, Australian customs may charge import duty and clearance fees. If this affects your order, we'll contact you before dispatch.
• Incorrect Address: Check your shipping address carefully at checkout. We can update it if your order hasn't been dispatched yet.
• Installation: Avendae doesn't provide installation or electrical services. In Australia, hardwired light fittings must be installed by a licensed electrician.
• Shipping Charges: Shipping costs are refunded for damaged, faulty, incorrect or lost orders, and in line with your rights under the Australian Consumer Law.

Read the full Shipping Policy

At Avendae, we're committed to lighting your home with thoughtfully designed fixtures. Every order is checked before it leaves our supply partners' facility, but we understand a return or refund may sometimes be needed. This policy explains how returns, refunds and exchanges work.

1. Order Cancellation Policy

Cancellation Before Dispatch: You can cancel your order for a full refund at any time before it has been dispatched. Contact us as soon as possible at hello@avendae.com.au with your order number.

Cancellation After Dispatch: Once your order has been handed to the carrier and is in transit, it can't be cancelled or changed. If you no longer want the item, you can return it under our 30-day returns process once it arrives.

Custom Orders: Custom-made or personalised items can't be cancelled or returned for change of mind once production has started. This doesn't affect your rights for faulty items.

2. Return Window & Eligibility

Delivery Area: We offer returns and exchanges for orders delivered within Australia. We deliver within Australia only.

30-Day Returns: You can return eligible items within 30 days of delivery. Please start your return request within this period.

Condition: To be eligible for a change-of-mind return, items must be unused, in their original condition and in their original packaging, with all parts, instructions and inserts included.

3. Non-Returnable Products

The following items can't be returned for change of mind:

• Custom-made or personalised items.
• Items that have been installed, used or altered.

This doesn't affect your rights for faulty, damaged or incorrect items under the Australian Consumer Law.

4. Return Shipping Costs

Free Returns Within Australia: Returns are free for customers within Australia. Once your return is approved, we'll email you a prepaid return label, so you won't pay return postage for approved returns.

Damaged, Faulty or Incorrect Items: If your order arrives damaged, faulty or incorrect, we cover all costs, including shipping. Contact hello@avendae.com.au with photos of the item and packaging.

No Restocking Fees: We don't charge restocking fees on any return.

5. How to Start a Return

1. Contact Us: Email hello@avendae.com.au within 30 days of delivery with your order number and the reason for the return.
2. Approval: We'll review your request and reply with approval and instructions.
3. Return Label: Once approved, we'll email you a prepaid return shipping label.
4. Packaging: Pack the item securely in its original packaging and send it back using the label provided.

Please don't send items back without contacting us first, as unapproved returns may not be traceable to your order.

6. Refund Process

Refunds are issued to your original payment method within 14 days of the day we receive the returned item, or the day you give us valid trackable proof of return shipment, whichever is earlier. Your bank or card provider may take extra time to show the funds.

7. Exchanges

If you'd like a different item, the fastest option is to return the original for a refund and place a new order. Contact us and we'll help arrange it.

8. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, contact us within a reasonable time of delivery. Include photos of the item and all original packaging. We'll arrange a replacement or a full refund, including any shipping costs, at no cost to you.

9. If Your Order Doesn't Arrive

If your order hasn't arrived within the estimated delivery time in our Shipping Policy, contact us and we'll investigate with the carrier. If your order is confirmed lost in transit, we'll send a replacement or give you a full refund, whichever you prefer.

10. Your Rights Under Australian Consumer Law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. Nothing in this policy limits those rights.

Ownership & Business Details

Avendae is an Australian online lighting store run by a sole trader based in New South Wales.
Business address: 26 Sebastian Cres, Colebee NSW 2761, Australia
Email: hello@avendae.com.au
Phone: +61 406 186 101
Email support is monitored 7 days a week, and we reply within 1–2 business days.

Read the full Returns & Refunds Policy

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